How can we help?

1. Confirm your glasses are powered on — the status LED should be blinking blue.
2. In your phone's Bluetooth settings, forget any previous POV One / "G…" entry.
3. Restart both your phone and your glasses.
4. Try pairing from a second phone to isolate which side is the problem.
5. If nothing else works, factory reset as a last resort (contact support first — see below).

For frequent disconnects: stay within 3 meters of your phone, turn off other nearby Bluetooth devices to reduce interference, and make sure both your firmware and app are up to date.

1. Forget the device in your phone's Bluetooth settings, then re-pair from inside the HeyCyan app.
2. Force-close the app and reopen it.
3. Confirm your glasses are charged.
4. Android only: Turn on Location services — Android requires it for Bluetooth device discovery.
5. iOS only: Confirm HeyCyan has Bluetooth permission in Settings → Privacy → Bluetooth.
6. Make sure you're on the latest version of the HeyCyan app.

1. Make sure your phone's Wi-Fi is on during import (the phone needs to join the glasses' hotspot).
2. In the HeyCyan app, tap the drop-down at the top and restart your glasses from the app — this fixes most stuck-import cases.
3. Restart the HeyCyan app.
4. Update both your firmware and the app to the latest version.
5. If your home router is interfering, try importing in a different location.
6. Check that your phone has enough free storage.

POV One's 270 mAh battery is rated for up to 10–12 hours of music playback or roughly 120 hours of standby. If you're seeing significantly less:

• Video recording and continuous Bluetooth audio are the heaviest draws — heavy use will deplete the battery much faster than standby.
• Weak or intermittent Bluetooth signal forces the radio to retransmit, which accelerates drain. Stay close to your phone.
• Make sure your firmware is up to date — efficiency improvements ship in updates.

1. Confirm your glasses are powered on and connected to your phone.
2. Check that your phone's Bluetooth audio is routed to the glasses (not the phone speaker).
3. Unpair and re-pair your glasses.
4. Restart Bluetooth on both your phone and your glasses, then re-bind.

If only one side is silent: check your phone's audio balance slider (iOS: Settings → Accessibility → Audio/Visual; Android: Settings → Accessibility → Hearing). Then clean the speaker grille on the affected side — debris or earwax can muffle audio.

1. Wipe down the right-temple touchpad with a microfiber cloth. Skin oil, sunscreen, or sweat can interfere with capacitive sensing.
2. Power your glasses off and back on.
3. Update to the latest firmware.
4. If the problem persists, contact our support team.

1. Disconnect Bluetooth on your phone.
2. Uninstall the HeyCyan app.
3. Reinstall HeyCyan from the App Store or Google Play.
4. Reconnect your glasses via Bluetooth.
5. Retry the firmware update.

Keep your glasses on the charger and your phone close, with the app foregrounded for the entire update. If the update still fails, contact our support team.

1. Confirm you're using a 5V / 1A adapter. Fast-charge bricks won't work and can damage the battery.
2. Clean the magnetic charging contacts on the right temple — debris, skin oil, or moisture can interfere.
3. Try a different cable.
4. Watch the LED: a red light when you connect = charging is happening (battery may have been deeply discharged; wait 10 minutes and re-check). No LED at all = cable, adapter, or contact issue.

The most common cause is that local storage is full. Open the HeyCyan app and import any pending photos and videos — your glasses' local storage will auto-clear after a successful sync, freeing space for new captures.

Also confirm the front white LED is lighting up when you press the capture button. If it isn't, the gesture didn't register — try again with a more deliberate press.

POV One ships with non-prescription lenses (photochromic + sunglass sets). Prescription fitting is not currently available. Please do not attempt third-party prescription lens replacement — modifications will void your warranty.

Yes — POV One includes two lens sets out of the box: photochromic lenses that adapt automatically to changing light conditions, and dedicated sunglass lenses for bright outdoor use. You can swap between them yourself, no tools needed.

POV One is built to handle sweat and light splashes — perfectly fine for everyday wear, exercise, and being caught in light rain. Do not wear them in the shower, while swimming, or in heavy rain.

Clean them with a dry microfiber cloth. Never submerge or run them under water.

POV One comes with a 1-year limited hardware warranty against manufacturing defects, starting from the date of purchase. This covers hardware failures under normal use.

The warranty does not cover accidental damage, water damage, or unauthorized modifications (including third-party lens replacement).

To file a warranty claim, contact us with your order number and a description of the issue.

Yes. After your first-time pairing, your POV One can capture photos, video, and audio independently — no phone needed.

Music playback, calls, the AI assistant, real-time translation, and media transfer all require your phone to be connected via Bluetooth or Wi-Fi.

No. The HeyCyan app is completely free — no subscription, no premium tier, no hidden costs. All photo and video transfers happen locally between your glasses and your phone, with no cloud paywall.

Your photos and videos are saved to your POV One's onboard memory until you import them to your phone. They are not automatically uploaded to the cloud.

If you use AI features like translation or transcription, audio, transcripts, and location data are collected on HeyCyan's serveCyan's servers (based in Singapore) to power those features. Full details: HeyCyan Privacy Policy.